101, Mani Mahal, Mathews Road, Opera House, Mumbai, Maharashtra 400004
Privacy Policy
How we handle the information you share with the clinic through this website.
This Privacy Policy explains how the practice of Dr. Vicky Jain (“we”, “us”, “the clinic”) collects, uses, and safeguards information when you visit drvickyjain.com (the “website”) or get in touch with us. By using the website you agree to the practices described here.
1. Who We Are
The website is operated by the clinic of Dr. Vicky Jain, Plastic & Reconstructive Surgeon, located at 101, Mani Mahal, Mathews Road, Opera House, Mumbai, Maharashtra 400004, India. For any privacy-related question you can reach us using the details in the Contact Us section below.
2. Information We Collect
Information you give us
When you submit an enquiry or appointment request, or contact us by phone, WhatsApp, or email, we may collect your name, phone number, email address, and the details of your message. If you choose to describe a concern or condition, that information is collected only because you have shared it voluntarily.
Information collected automatically
Like most websites, we automatically receive certain technical information when you browse, including your IP address, device and browser type, referring pages, and the pages you view. We use analytics tools to understand how the site is used (see Cookies & Analytics).
3. Cookies & Analytics
We use cookies and similar technologies to operate the website and to measure its performance. This includes privacy-aware analytics services (such as Google Analytics and PostHog) that help us see which pages are useful and where visitors experience difficulty. These tools may set cookies or store identifiers in your browser.
You can control or delete cookies through your browser settings, and you can usually opt out of analytics tracking at the browser or tool level. Blocking cookies will not stop you from using the website, though some features may behave differently.
4. How We Use Your Information
- To respond to your enquiries and schedule or confirm consultations.
- To communicate with you about your request through the channel you used to contact us.
- To operate, maintain, and improve the website and its content.
- To understand aggregate usage patterns through analytics.
- To meet legal, regulatory, or professional obligations where applicable.
5. Medical Information & Confidentiality
Please do not send detailed medical records through this website.
The website's contact forms and messaging links are intended for general enquiries and appointment requests, not for transmitting sensitive clinical records. Any clinical information you share during an actual consultation is handled separately under medical confidentiality and the professional standards that govern medical practice in India.
6. How We Share Information
We do not sell your personal information. We may share it only in limited circumstances: with service providers who help us run the website and analytics (and who are expected to protect it), or where we are required to do so by law, regulation, or a valid legal request.
7. Data Security
We take reasonable technical and organisational measures to protect the information we hold against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information sent to us online.
8. Third-Party Links
The website links to third-party services such as our social media profiles, WhatsApp, and Google Maps. Once you leave our website, this policy no longer applies — those services have their own privacy practices, which we encourage you to review.
9. Your Choices & Rights
You may ask us to access, correct, or delete the personal information you have provided to us, or ask a question about how it is used, by contacting us. We will respond in line with applicable data-protection law.
10. Children's Privacy
The website is intended for adults. We do not knowingly collect personal information directly from children. Where care involves a minor, enquiries are expected to be made by a parent or legal guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the website after changes are posted means you accept the updated policy.
12. Contact Us
For any question about this policy or your information:
- Phone: +91 96194 89446
- Email: contact@drvickyjain.com
- Clinic: 101, Mani Mahal, Mathews Road, Opera House, Mumbai, Maharashtra 400004